AT&T in Ellsworth, ME Closed now

Reviews about AT&T

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  November 07, 2019, by Roozie F
  Where to start. I made the switch because I bought a new phone and it was at&t or Verizon. I had just got done working for Verizon so I thought I'd give at&t a shot big mistake. One the Ellsworth store is full of rude over ego snobs who care more about commission then actually doing what they are supposed to do and helping you. And you get that feeling by the looks the u give people well talking about them. Anyways who gives a sh$& about what they think more important my phone. I do a good deal of work from my phone. 75 to 100 emails a day so data is crucial. About a month ago my data went from okayish to zip. I called after two days of trying to figure out wth was up to be told they amp down the service in the summer time so people on vacation have to make the switch are you kidding me? So we bust our ass to pay for phones and service so you can screw us. I was told sorry but that's in your contract ahhh no.... I bought my phone online and did prepaid so I didn't sign anything nice you blank your customers that way tho huh?? After being told it should level out I waited after going in today. I was told it's probably my new $500 phone your joking right as my phone was being hooked up and my question being ignored well iI was using the kiosk to reload my phone real personal. I asked where my plan was money!!! that got there attention. I was told it's 55 for 6 gigs ahhh no I have $45 for 8 so.....??? Oh she said click here but a minute ago it wasn't there you don't make that money so why lie??? After as I said she found nothing wrong with my brand new phone no sh$& she said it should be okay. Well it's not it's so slow it's about 10 mins and three reloads before my EMAIL OPENS?? Are you kidding me forget watching a video or opening music or an app or an app store or web surfing. Yeah I guess I could buy a new phone and go back to us cellular where they are helpful decent and they actually work. But I don't need to be out another $500 so why not help your paying customers or idk maybe fix it. Or here's an idea charge less don't lie about your plans or give extra data so your phone works. Rather then mock people and talk about your going no where music career. This is a joke and I still expect to have something remedied. And not be told it's my new phones problem by the way I live in town. The city wouldn't you think it should work I have asked to speak to management to be told no one can assist me really so what do they do oh yeah they are playing with their own phones I hope a high up sees this and does something but I highly doubt it if you did take the time.to read this take my advice and go somewhere else anywhere I think trackphone would be better even maybe a bag phone. But in the mean time go get a pen and paper and start writing letters again because this place 150% sucks hope you don't make the switch Sincerely your annoyed over charged passed off paying customer. Oh ps by the way I can't f$)&)_:& post this becus my data just went out again god. if I have to rewrite it :p ten mins after writing and still no service. Hey you guys are grate
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  August 04, 2019, by Laura Doble
  Rude service today and at another visit. A member on my family account went In for a phone upgrade. He was told he was not an authorized user even though he has done this twice in the past. He tried to have them call me on my cell phone which is the main billing number of the family plan so I could approve the upgrade. She refused, saying someone else could have my phone! I had to call 611 from my cell to have them do it. They, of course, did not even question that it was not me with my phone. I did tell them he had been treated rudely at this store and they did not seem at all interested in addressing the issue but did say they were sorry. I have had good service here in the past so wonder if it was a new person or one having a bad day but this does not excuse rudeness to a long time, well paying customer.